TWIN-STAR Fireplace Owner's Manual - Manuals+ (2023)

TWIN-STAR Fireplace Owner's Manual - Manuals+ (1)

1MODELS: 18EF023GRA, 18EF023SRA, 23EF023GRA, 23EF023SRA, 25EF023GRA, 26EF023GRA, 28EF023GRA, 28EF023SRA, 32EF023GRA, 33EF023GRA, 33EF023SRA






(Video) How to Operate Your Fireplace Insert







16Documents / Resources


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18EF023GRA, 18EF023SRA, 23EF023GRA, 23EF023SRA, 25EF023GRA, 26EF023GRA, 28EF023GRA, 28EF023SRA, 32EF023GRA, 33EF023GRA, 33EF023SRA

TWIN-STAR Fireplace Owner's Manual - Manuals+ (2)

TWIN-STAR Fireplace Owner's Manual - Manuals+ (3)Twin-Star International, Inc; Delray Beach, FL 33445
Made in China · Printed in China


1. Remove the product identification sticker from the front of the insert.

TWIN-STAR Fireplace Owner's Manual - Manuals+ (4)

  1. Product Identification Sticker

2. Attach the Product Identification Sticker to the Manual below for future reference. This information is used for product registration and also is necessary for customer service.

Attach Product Identification Sticker Here

TWIN-STAR Fireplace Owner's Manual - Manuals+ (5)

3. Go to for product warranty registration. If you are unable to complete registration save your proof of purchase for warranty purposes.


AMPS 11.7 Amps
WATTS 1400 Watts


When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating, do not cover the heater.

3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.

4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.

5. Always unplug this appliance when not in use.

6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.

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7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

8. Do not use outdoors.

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and where it will not be tripped over.

11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.

12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1 Do not use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).

TWIN-STAR Fireplace Owner's Manual - Manuals+ (6) TWIN-STAR Fireplace Owner's Manual - Manuals+ (7)
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.

14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.

17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.



TWIN-STAR Fireplace Owner's Manual - Manuals+ (8)

  1. Control Panel
  2. Indicators

When a function is changed from the control panel or remote there will be a corresponding indicator. The indicator shows the function changed and the level selected. When the function is turned off, the corresponding indicator will flash several times then fade off.

Models: 18EF023 / 23EF023 / 25EF023 / 26EF023

TWIN-STAR Fireplace Owner's Manual - Manuals+ (9)

Models: 28EF023 / 32EF023 / 33EF023

TWIN-STAR Fireplace Owner's Manual - Manuals+ (10)

FLAMETWIN-STAR Fireplace Owner's Manual - Manuals+ (11)There are 6 brightness levels that can be selected. Settings 6 – 2 decrease in brightness Setting 1 has no blue glow and is full brightness
HEATERTWIN-STAR Fireplace Owner's Manual - Manuals+ (12)The fireplace contains a fan forced wire element heater. The default temperature is 72 °F (22 °C.). The thermostat setting range is 62°F – 82°F or 17°C – 27°C or continously ON. The button on the remote only turns the heater on/off to the thermostat setting selected with the control panel. To change between °F and °C press and hold the HEATER button on the control panel for 10 seconds.
TIMERTWIN-STAR Fireplace Owner's Manual - Manuals+ (13)Pressing the timer button will cycle through the timer settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and off.
DOWNLIGHTTWIN-STAR Fireplace Owner's Manual - Manuals+ (14)The downlight is only available on the 28EF023/ 32EF023 and 33EF023 models. The downlight illuminates the inside of the firebox when turned on.


ProblemRoot CauseCorrective Action
Display shows “E1”The thermostat sensor is broken or disconnected.Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor.
Display shows “E2”The thermostat sensor is broken.Contact customer service for a replacement thermostat sensor.
Display shows “E3”Manual Reset overheat protection has triggered.Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 5 minutes and allow it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact customer service.
No power, logs do not glow.No power to the unitCheck that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position.
Logs glow, but no flame effect.Flame effect turned ofPress flame button several times.
Downlights (28EF023, 32EF023 &33EF23) do not lit upDownlight not turned on.Try to turn on/off downlight switch several times to make sure downlight is at “ON” position.
Power cord gets warmNormal operationCheck your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
Heater does not blow warm air.Thermostat setting is preventing heater from turning on.Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.
Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed.The heater is disabledWith the power on press and hold the POWER button on the control panel for 10 second. Once re-enabled the emberbed lights will flash multiple times.
Remote Control is not working.No batteries or poor signalChange the remote batteries. Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.


Part Part Name

1 Control Panel Buttons
2 Decorative Brick Panels
3 Heater/Blower Assembly
4 Control Panel Circuit Board
5 Main Circuit Board
6 Downlight LCD
7 LCD Display
8 Flame Generator Drive Motor
9 Emberbed with Log
10 Log Circuit Board
11 Flame Generator/ Spinner
12 Front Projection Screen
13 Flame Circuit Board
14 Remote Control

Note, the scale and size of your parts may be different depending on your exact model.

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TWIN-STAR Fireplace Owner's Manual - Manuals+ (15)


  • The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
  • Make sure the unit is turned OFF and unplugged before cleaning the heater or fireplace.


NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003.


NOTE: Do not mix old and new batteries.

Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.

TWIN-STAR Fireplace Owner's Manual - Manuals+ (16)TWIN-STAR Fireplace Owner's Manual - Manuals+ (17)

TWIN-STAR Fireplace Owner's Manual - Manuals+ (18)

Battery disposal
Please always dispose of batteries at a suitable recycling point.

TWIN-STAR Fireplace Owner's Manual - Manuals+ (19)


The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of puchase, subject to the following conditions and limitations.

  1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
  2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
  3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
  4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
  5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
  6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product,except as provided by law.
  7. All other warranties ­ expressed or implied ­with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
  8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
  9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
  10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.

For Customer Service Call 1-866-661-1218

Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly, and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/ 365 days per year.

Before contacting Customer Service please have this information available:

  • Serial Number
  • Model Number
  • Sales Receipt or Proof of Purchase

TWIN-STAR Fireplace Owner's Manual - Manuals+ (20)


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Documents / Resources

TWIN-STAR Fireplace [pdf] Owner's Manual
TWIN-STAR, Fireplace, 18EF023GRA, 18EF023SRA, 23EF023GRA, 23EF023SRA, 25EF023GRA, 26EF023GRA, 28EF023GRA, 28EF023SRA, 32EF023GRA, 33EF023GRA, 33EF023SRA



How do you reset the flame on a fireplace? ›

A: To do a factory reset of this unit, you would want to leave it unplugged for at least an hour and turn it on manually at the fire box, not using the remote, when you plug it back in.

How do you turn on a twin star fireplace? ›

All you have to do is plug the unit into a wall outlet and press a button to start enjoying heat. Inside the fireplace, you'll find a heating element that converts electricity into heat energy.

What do the buttons on my electric fireplace mean? ›

There are two heat switches on my electric fireplace; one for the lower heat output and one for the higher heat output. The main switch (which turns the flames on automatically) MUST be turned on in order for the heater switches to turn on the heat.

How do I program my electric fireplace? ›

Turn the heater on. Then press the temperature button. Now hold the main power button for five

Where is the reset button on electric fireplace? ›

Heat Surge Troubleshooting - YouTube

Why is my electric fireplace not lighting up? ›

The circuit breaker might have tripped, causing the motor flame problem in your unit. The solution to this problem is as easy as flipping it back on. After checking the circuit breaker and fuse, move on to other parts of the electric fireplace. Check if there are any loose connections with the cables.

Why is my electric fireplace beeping? ›

The batteries for fireplaces, stoves and inserts, do not have particularly long lives. The batteries need to be regularly exchanged with fresh ones. As a safety and customer convenience feature, when these batteries get weak, an audible 'beep' will be heard.

What does E3 error mean on an electric fireplace? ›

Display shows “E3” Manual Reset overheat protection has triggered. Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 5 minutes and allow it to cool down.

Can an electric fireplace go on carpet? ›

It's safe to use electric fireplaces on most types of flooring, including carpet. As long as you don't insert objects into the vents, block the vents or keep flammable objects nearby, you can feel confident that your electric fireplace is safe.

How do I turn the flame up on my electric fireplace? ›

How To Adjust The Height Of The Flame In A Fireplace - YouTube

How do I turn on my indoor fireplace? ›

How to Light a Gas Fireplace - YouTube

Can you turn on fireplace without remote? ›

Without a remote there will typically be an ignition button on the control panel of the fireplace. See your owner's manual for specifics about lighting your gas fireplace without a remote control.

Can you use electric fireplace without heat? ›

Electric fireplaces can often be used without heat. That means you can enjoy the appearance of flames even on hot summer days when you'd like to keep the house cool. Minimal maintenance. Electric fireplaces require virtually no maintenance.

How do you turn off a fireplace without a remote? ›

Usually there is a rocker switch that is located around your burner which, if in the "ON" position, it will override the remote. Turn the switch to "OFF." There may be a wall switch that allows you to turn your burner on. Turn the switch to "OFF."

How do you open a electric fireplace remote? ›

Touchstone Fireplace Remote Battery Install Video - YouTube

How do I reset my gas fireplace? ›

How to Reset IPI on Your Gas Fireplace - IntelliFire Ignition System

What would cause a gas fireplace not to ignite? ›

One of the most common reasons a gas fireplace won't turn on is often an extinguished pilot light. A strong downdraft, an interruption in the fuel line, or a build-up of soot and dust can cause the pilot light to flame out.

How do you fix a low flame on a gas fireplace? ›

Turn the key valve counterclockwise as far as it will turn to open the gas line. Start the fire by following your gas fireplace lighting instructions. Turn the gas control knob to high to increase the flames in your fireplace if applicable.

What do you do when your gas fireplace won't light? ›

Check Your Igniter and Thermocouple

If nothing is blocking the tubing, and gas is flowing out, there might be something wrong with the spark igniter and thermocouple. Make sure there's no debris lodged between the two. If the pilot light ignites but doesn't stay lit, you might need to replace the igniter.


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