NSW Electricity Distributors | Networks Explained – Canstar Blue (2022)

Distribution Network Service Providers, often simply referred to as ‘distributors’, are responsible for maintaining the electricity network, including the poles, wires, stations and substations that deliver the electricity to your home. There are three distributors in NSW, each operating across distinct networks; they are Ausgrid, Essential Energy, and Endeavour Energy.

This article walks you through what you need to know about the three NSW distributors, including what they do, and why it’s important to know who your distributor is.

What is an electricity distributor?

NSW Electricity Distributors | Networks Explained – Canstar Blue (1)

Electricity distributors are responsible for building and maintaining the energy infrastructure that delivers low-voltage electricity to premises across New South Wales.

To understand the role of distributors, a rudimentary knowledge of the energy industry is first required. In a nutshell, most electricity is created by large, centralised generators, including coal stations, wind turbines and gas stations. The power produced is converted to ‘high-voltage’ electricity and transported long distances via ‘transmission networks’.

The electricity is then converted to low-voltage electricity using a transformer substation. Once the electricity is a low enough voltage, it can then be delivered to homes and business across the network using poles and power lines.

(Video) Understanding your electricity bill and supply - Webinar recording

It is these lines, poles and stations that the electricity distributors build and maintain.

  • Your electricity distributor is who you should contact to report a power outage or damage to energy infrastructure (e.g. fallen powerlines).

Distribution networks are also responsible for designing electricity tariffs, however the implementation of these tariffs and the exact rates you’re charged are left to electricity retailers. Further, your retailer is responsible for issuing and managing your electricity bills – not your distributor.

Finally, New South Wales is slightly different to other states in that they are not generally responsible for connecting your home to the grid. Rather in many cases, customers will need to engage their own ‘Accredited Service Provider’ (ASP) to undertake ‘contestable services’.

Contestable services include underground and overhead connection services, service equipment supply, transformer services, switchgear services, augmentations and design work.

What NSW Distributors DOWhat NSW Distributors DON’T do
· Manage shared electricity infrastructure

· Repair damage to the network and restore power after outages

· Design tariffs that determine the way you pay for power

· Manage streetlights

· Issue electricity bills

· Construct/repair individual premise connections

· Repair electrical faults not related to the shared network

· Provide Metering Services (non-legacy)

NSW Energy Plans

Review a range of energy plans below by clicking on your electricity distribution area. Use our comparison tool for specific quotes based on your postcode.

(Video) Technorama Tuesdays | "Blackouts like we've never seen them before" with Michael Hayes

  • Ausgrid
  • Endeavour
  • Essential

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/yearfor a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on theEndeavour Energy network inWollongong but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4900kWh/yearfor a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on theEssential Energy network inCoffs Harbour but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/yearfor a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Who is my electricity distributor?

There are three electricity distributors in New South Wales: Ausgrid, Endeavour Energy, and Essential Energy. The three distributors are very similar from a network customer’s point of view, though rates and tariffs may vary slightly.

Ausgrid

NSW Electricity Distributors | Networks Explained – Canstar Blue (2)

The Ausgrid Network supplies 1.7 million customers, covering the wider Sydney area, north to Newcastle and inland around Muswellbrook, Barry and Merriwa. You can confirm whether you are on the Ausgrid network using its postcode network check.

Ausgrid was government-owned until December 2016 when it became majority-owned by private investor groups. Ausgrid says that under its new ownership arrangement, it has maintained a focus on safety and reliability, while also preparing for a feature of de-centralised renewable energy generation.

Customers can use the Ausgrid website to report outages, damage to power poles and wires, graffiti and street light faults. Customers can also contact Ausgrid to trim trees that are growing too close to power lines. To report dangerous hazards, you should call Ausgrid using the number below.

Ausgrid Contact details:

  • Report hazard or loss of supply – 13 13 88
  • General enquiries – 13 13 65

Endeavour Energy

NSW Electricity Distributors | Networks Explained – Canstar Blue (3)

The Endeavour Energy network neighbours the Ausgrid network on its south and west sides. It supplies power to 2.4 million people in households and businesses across Sydney’s greater west, the Blue Mountains, Southern Highlands, Illawarra, Wollongong and South Coast.

The endeavour Energy network consists of 416,000 power poles and street light columns, 186 major substations and 32,000 distribution substations connected by nearly 50,000 kilometres of cables – that’s the equivalent distance of Sydney to London and back. The company is 50.4% owned by Australian-led consortium investors and 49.6% owned by the NSW government.

If you live on the Endeavour Energy network, then it is your port of call to report power outages, faulty streetlights, fallen power lines, and damage to network assets. Endeavour has two phone numbers to contact them on, depending on the query.

Endeavour Energy Contact Details:

  • Emergency – 131 003
  • General enquiries – 133 718

Essential Energy

NSW Electricity Distributors | Networks Explained – Canstar Blue (4)

The Essential Energy network spans 95 per cent of rural New South Wales, as well as small parts of south-west Queensland. Some of the major urban centres covered by the Essential network include Byron Bay, Coffs Harbour, Port Macquarie, Tamworth, Dubbo, Bathurst and Wagga Wagga.

Essential Energy says it’s more than just a ‘poles and wires’ company; it has launched its ‘Essentials Communities Program’ which provides funding opportunities to communities across the Essential network area. Essential Energy supports local halls in regional communities across NSW and provides sponsorships to community groups that make a difference in their local community.

Once again, if you are on the Essential Energy network, then this is who you should contact to report outages, faulty lights, trees near powerlines, plus damage to network assets. Essential Energy also has an outage SMS notification system, as well as an online ‘StormTracker’ to keep its customers informed about network conditions.

Essential Energy Contact Details:

  • Emergency – 13 20 80
  • Electricity supply interruptions – 13 20 80
  • General enquiries – 13 23 91

Map of NSW Electricity Distribution Networks

NSW Electricity Distributors | Networks Explained – Canstar Blue (5)

What does a retailer do?

As we discussed, distributors are responsible for delivering electricity to your home or business. They are not, however, responsible for issuing your power bill – that is the role of electricity retailers. Unlike distributors, you will usually have a choice over your electricity retailer, so if you’re unhappy with your current power company, then you can switch to a better one. To compare electricity companies, check out our price comparison tool via the link below.

Energy Prices NSW

  • NSW Sponsored Plans
  • NSW Plans

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

FAQs

Who are the electricity distributors in NSW? ›

New South Wales
  • Endeavour Energy.
  • Essential Energy.
  • Ausgrid.

What is the difference between an energy distributor and an energy retailer? ›

An energy distributor is responsible for delivering electricity and gas to homes and businesses across Australia. It is the distributor, not the retailer, who owns and maintains all the powerlines, poles, pipes and meters that make the transmission of power and natural gas possible.

What are electricity distribution companies? ›

Electricity distribution companies are responsible for the network of power lines, underground cables, substations etc., that get electricity to your home or business in the area where you live.

Who owns poles and wires in NSW? ›

Ausgrid
TypePrivate
Key peopleRichard Gross (CEO) Trevor Armstrong (COO)
ServicesElectricity distribution
OwnerAustralianSuper and IFM Investors - 50.4% Government of New South Wales - 49.6%
Websitewww.ausgrid.com.au
6 more rows

Which is the cheapest electricity provider in NSW? ›

Cheapest electricity providers in NSW

The cheapest plans for electricity in NSW come from Sumo Energy, Dodo Energy and nectr. However, it's encouraged to use our comparison tool to get an accurate estimate for your postcode and energy usage.

Who are Australia's energy wholesalers? ›

Electricity. AEMO operates two wholesale electricity markets in Australia: the National Electricity Market (NEM), which operates in eastern and south-eastern Australia, and the Wholesale Electricity Market (WEM), which operates in Western Australia.

What are the responsibility of an electricity distributor? ›

They also manage, maintain and update the electricity distribution network, which consists of towers, cables, transformer stations, substations, etc., and are responsible for installing and maintaining meters, connecting new supply points, meter readings and repairing supply failures.

How do electricity retailers work? ›

The retailer buys electricity at a wholesale price on the NEM, and sells it to retail customers. The retailer is responsible for getting customers connected to the network, for customer service and billing. NEM (National Electricity Market).

What do energy distributors do? ›

Distributors own the poles, wires, pipes and meters that deliver electricity and gas to you. They are responsible for fixing faults including gas leaks and power outages. Distributors are separate to retailers.

Who are the 6 main energy suppliers? ›

The 'big six' is a term often used to describe the six largest UK energy companies operating. Traditionally, they are made up of British Gas, EDF Energy, E. ON, npower, ScottishPower and SSE.

How do I know my DNO? ›

How to find out who your DNO is. You can find out who your distribution network operator is, and how to contact them, by entering your postcode on the Energy Networks Association's postcode search tool.

Why can't I swap energy suppliers? ›

If you've owed your current domestic or business energy supplier money for more than 28 days (or are a month or more behind on your payments), you will not be able to switch providers until you have paid your current debt.

Who sold NSW electricity grid? ›

On 14 December 2010 Kristina Keneally Labor government sold the state's electricity retailing assets for A$5.3 billion.

Who sold off NSW power stations? ›

In September 2015, the then NSW treasurer, Gladys Berejiklian, sold the Vales Point coal power plant to St Baker's Sunset Power International for just $1m.

Who pays for poles and wires? ›

Property owners are responsible for the electrical assets on their property beyond this connection point, including all private power poles, powerlines and pole-top fittings. It is your responsibility to ensure that these poles and powerlines are safely maintained.

Is AGL cheaper than origin? ›

AGL is currently cheaper than Origin in NSW, however, customers should consider other features of an electricity plan, like rewards and sign-up incentives, as well as fixed rates. You can see how AGL and Origin compare to other providers in our NSW electricity cost comparison report.

Who is the best electricity provider in NSW? ›

In NSW, Red Energy came out on top, scoring top marks for overall satisfaction, value for money, customer service, bill and cost clarity, ease of sign up, focus on environmental sustainability and online tools and advice. Red Energy is owned by Snowy Hydro.

How do I choose an energy supplier? ›

How do I compare energy prices?
  1. Start your energy comparison and tell us your postcode, current supplier and energy habits. ...
  2. Compare energy tariffs from different providers.
  3. Choose the deal you want.
  4. Put in a few confirmation details, like your direct debit and contact details.

Which Australian energy companies are Chinese owned? ›

A number of Australian energy companies, for example, are owned by Chinese firms. EnergyAustralia, despite its name, is a wholly owned subsidiary of Hong Kong-based China Light and Power Co Ltd, while Alinta Energy is owned by Chow Tai Fook Enterprises.

What is an electricity wholesaler? ›

The wholesale national electricity market (NEM) is where generators sell electricity and retailers buys electricity. Retailers then resell electricity to businesses and households. There are two ways to buy and sell electricity in the NEM wholesale market: through the spot market and the contract market.

What is the difference between electric utility and energy supplier? ›

While utility companies deliver you gas and electricity, energy suppliers provide the energy that utility companies and you rely on.

What does electricity supply mean? ›

Electricity Supply means all energy, capacity and other services supplied to and included in the electricity rates of retail electricity consumers in this State.

How does electricity get to my house UK? ›

Electricity is supplied to our homes by underground cable or overhead power line at 230 volts. The electricity supply cable enters your home through a meter which records how much electricity you are using and a consumer unit (or fusebox) where your main switch and residual current devices (RCDs) are located.

How do electricity retailers buy electricity? ›

Retailers enter into contracts with generators to buy electricity at a fixed price. To manage their financial risks and have more certainty over wholesale energy costs, retailers enter into various wholesale hedging contracts.

How electricity is sold? ›

In an energy market, electric suppliers offer to sell the electricity that their power plants generate for a particular bid price, while load-serving entities (the demand side) bid for that electricity to meet their customers' energy demand. Supply side quantities and bids are ordered in ascending order of offer price.

How does energy trading work? ›

Energy trading is conducted by asset-trading companies that use production, demand, and price forecasting to optimize the revenue created from energy production.

Who owns the power lines in my area? ›

The lines company owns the power lines up to the point where they connect to the lines on your property (usually at a power pole near the boundary of your property). The power lines between the power pole and your home, are owned by you (the homeowner).

How does the Australian electricity market work? ›

All electricity sales are traded through the NEM. It is a wholesale market and prices fluctuate in response to supply and demand at any point in time. adjusted annually for inflation. The Rules also set a minimum spot price, called the market floor price.

Who is the cheapest of the Big Six energy suppliers? ›

British Gas has the cheapest tariff of the big six, though there are a few good deals from some of the other major suppliers (all are one-year fixes and average prices are based on typical use).

Who is the best energy supplier 2022? ›

Octopus Energy came out on top as the best energy supplier for the second year running with an overall customer score of 83%. Ebico was rated second overall with a 79% customer score. They were closely followed by both Bulb Energy and Pure Planet who were just one percentage point behind on 78%.

Is energy supplier worth switching? ›

If you're coming to the end of your existing deal, or are already on the supplier's standard variable tariff, it's almost certainly worth switching, because those tariffs are among the worst on the market. Besides, switching energy suppliers is much easier than it used to be.

Why do I need a DNO? ›

If you are planning to install an energy device in your home or small business, you are required to register your energy device with your Distribution Network Operator ( DNO ), the company that is responsible for bringing electricity to the property where you are installing the device.

Who is my network provider? ›

You can follow below steps to know “who is my ISP”: Open your browser. Visit www.ipcheck.org or IP Lookup Tool. Your ISP will be displayed below your IP Address.

Is GTC a DNO? ›

GTC is an Independent Distribution Network Operator (IDNO) owning and operating electricity networks across England, Scotland, and Wales.

Should I fix my electricity prices until 2023? ›

You should only fix your energy prices until 2023 if you can source a cheaper fixed tariff than that of the October 2022 price cap increase.

Should I switch energy supplier March 2022? ›

Experts advise that you should only switch if you can find a fixed deal that is less than 75% more than the current price cap, or no more than 15% more than the April price cap.

Should I stay with my current energy supplier? ›

As the energy price crisis continues it may be best to stick with your current supplier, as many suppliers are not currently taking on new customers and you may not actually save anything from switching to another supplier. If your energy supplier closes, you don't need to do anything.

Who are the DNSP in Australia? ›

DNSP stands for Distributed Network Service Provider. They are the organisations that own and control the hardware of the distributed energy network such as power poles, wires, transformers and substations that move electricity around the grid. They also supply the electricity meter at your home.

How do I find out who my electricity supplier is Australia? ›

Check your last energy bill

Check your emails or that drawer you keep loose papers in (we know you have one) for a recent bill. Right on the top you'll be able to see which provider you're with.

Who owns the power lines in my area? ›

The lines company owns the power lines up to the point where they connect to the lines on your property (usually at a power pole near the boundary of your property). The power lines between the power pole and your home, are owned by you (the homeowner).

Is Ausgrid the same as Endeavour Energy? ›

Every resident in NSW lives within a defined electricity distribution area. For example, if you live in Balmain or Newcastle, your electricity network distributor is Ausgrid; however if you live in Parramatta or Wollongong, your electricity network distributor is Endeavour Energy.

Who owns the electricity grid in NSW? ›

The ownership structure of the partnership is IFM Investors and Australian Super (50.4%) and NSW Treasury (49.6%). Day-to-day we are actively operating, maintaining, repairing and building our electricity network with a focus on safety and reliability.

Is Origin energy Australian owned? ›

What does Origin Energy Limited do? Origin Energy Limited is an Australian-owned publicly listed company that operates as an electricity and gas generator, trader and retailer. The company employs approximately 5,000 people throughout Australia, New Zealand and the Pacific.

How many power grids are there in Australia? ›

Australia's two main electricity grids and many remote 'island' grids were centrally designed for the reliable delivery of electricity to households and businesses across the country. Each main grid consists of: transmission grids that transmit electricity across large distances at very high voltages.

Can smart meters be faulty? ›

If the meter starts to move very quickly, the appliance could be faulty. If the meter is still moving, it's probably faulty.

Is EnergyAustralia a distributor? ›

EnergyAustralia is a retailer. We take care of your account ensuring you can access a variety of energy options and services with a payment option that suits you. A distributor owns the energy infrastructure – the poles, wires and meters that supply energy to you.

Can an electricity meter be wrong? ›

Faulty gas or electricity meters are rare. But you should still keep an eye on your meter to make sure it's working properly. A damaged or faulty meter could be a safety hazard. It could also cost you money.

Are there maps that show power lines? ›

The Energy Information Administration Energy Mapping System provides an interactive map of U.S. power plants, pipelines and transmission lines, and energy resources.

Why are power lines above ground? ›

Buried power lines are protected from the wind, ice and tree damage that are common causes of outages, and so suffer fewer weather or vegetation-related outages,” it concluded. “But buried lines are more vulnerable to flooding, and can still fail due to equipment issues or lightning.”

Who owns the power poles? ›

John Oliverio is the brainpower behind the Power-Pole® shallow water anchor. Literally fishing all his life, it took a real angler to design the next generation of boat control technology.

Is Origin Energy part of Endeavour Energy? ›

Origin Energy is the default retailer for customers living in the Endeavour Energy network area. They are obliged to provide small customers with a standing offer based on prices and terms regulated by the Australian Energy Regulator.

Who is Endeavour Energy owned by? ›

Macquarie Infrastructure and Real Assets

Is Endeavour Energy state owned? ›

We're 50.4% owned by a consortium of private investors operating under a 99-year lease with the remaining balance retained by the NSW Government. We are not a retailer.

Top Articles

Latest Posts

Article information

Author: Ray Christiansen

Last Updated: 12/20/2022

Views: 5531

Rating: 4.9 / 5 (49 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Ray Christiansen

Birthday: 1998-05-04

Address: Apt. 814 34339 Sauer Islands, Hirtheville, GA 02446-8771

Phone: +337636892828

Job: Lead Hospitality Designer

Hobby: Urban exploration, Tai chi, Lockpicking, Fashion, Gunsmithing, Pottery, Geocaching

Introduction: My name is Ray Christiansen, I am a fair, good, cute, gentle, vast, glamorous, excited person who loves writing and wants to share my knowledge and understanding with you.