Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (2022)

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (1)

Owner’s Manual
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (2)
Revillusion™ Electric Fireplace/
Fireplace Insert
Model RBF24DLX (6909990100)
Model RBF24DLXWC (6909990200)

IMPORTANT SAFETY INFORMATION: Read this manual first before attempting to install or use the Revillusion™ Electric Fireplace. Always comply with the warnings and safety instructions contained in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, visit www.dimplex.com

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (3)

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (4)SAVE THESE INSTRUCTIONSDimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (5)

Conventions Used in this manual:

! NOTE: Procedures and techniques considered important enough to emphasize.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (6) CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (7)WARNING: Procedures, precautions, and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death

Contents hide

1Welcome

2IMPORTANT INSTRUCTIONS

3Specifications

4Installation

5Electrical

6Operation

7Maintenance

8General Maintenance

9Replace Remote Battery

10Warranty

11Technical Support

12Related Manuals / Resources

Welcome

Thank you for purchasing a Revillusion™ Electric Fireplace by Dimplex. Please use our convenient online registration page to record your model and serial numbers for future reference at: www.dimplex.com/register

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (8)

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (9)CAUTION: Read all instructions and warnings carefully before starting installation. Failure to follow these instructions may result in a possible electric shock or fire hazard and will void the warranty.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (10)NO NEED TO RETURN TO THE STORE

Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (11)www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (12) Toll-Free 1-888-346-7359
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial numbers ready or register your product online before calling (see above).

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (13) IMPORTANT INSTRUCTIONS

Basic Precautions

When using any electrical appliance, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. These precautions include:

① Read all instructions before using the Revillusion TM Electric Fireplace.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (14)DANGER: High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of the fireplace.

② This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of the fireplace.
③ Extreme caution is necessary when the fireplace is used by or near children or invalids and whenever the fireplace is left operating and unattended.
④ Always turn off the fireplace when it is not in use.
⑤ Do not operate the fireplace after it malfunctions, has been dropped, or damaged in any manner. Disconnect power at the service panel and have the fireplace inspected by a reputable electrician before using.
⑥ Do not use this fireplace outdoors.
⑦ Never locate the fireplace where it may fall into a bathtub or other water container.
⑧ Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock, or fire, or damage the fireplace.
⑨ To prevent a possible fire, do not block air intakes or exhaust in any manner
⑩ To disconnect the heater, turn the controls to OFF and turn off the power to the heater circuit at the main disconnect panel.
⑪ All electrical heaters have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.
⑫ Do not modify this fireplace. Use it only as described in this manual. Any other use may cause fire, electric shock, or injury to persons.
⑬ Do not burn wood or other materials in this fireplace.
⑭ Disconnect all power coming to the fireplace at the main service panel before performing any cleaning or maintenance.
⑮ When transporting or storing the fireplace, keep it in a dry place, free from excessive vibration, and store to avoid damage.
! NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.

Special Precautions
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (15)WARNING: Remote control contains a small battery. Keep away from children. If swallowed, seek medical attention immediately.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (16)WARNING: Do not install battery backward, charge, put in fire, or mix with used or other battery types as it may explode or leak causing injury.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (17)WARNING: Do not open the unit. There is a risk of electric shock. There are no user-serviceable parts inside.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (18)CAUTION: Always use a qualified technician or service agency to repair the electric fireplace. FCC Compliance
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (19)CAUTION: This unit has been tested and found to comply with the limits for Class B digital devices, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This unit generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the unit OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the unit and the receiver.
• Connect the unit into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This unit complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This unit may not cause harmful interference, and (2) this unit must accept any interference received, including interference that may cause undesired operation.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (20)FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

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Specifications

The Revillusion™ Electric Fireplace offers an alternative to a wood or gas fireplace. It can give your existing fireplace new life or transform a cabinet or media center of your own into a stunning focal point.

Electrical

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Dimensions

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (23)

Operation Temperature
-4o to 104oF (-20oto 40oC)

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (24)WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electric shock, or injury to persons.

! NOTE: A 15 Amp circuit is required. A dedicated circuit is preferred, but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or the fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

Unpacking the Unit
The unit comes packed with a protective sheet covering the front of the unit. This sheet is intended to prevent dust and debris from entering during construction. This sheet is designed so that it can be partially removed to complete the wiring and unpacking and can be reinstalled until the final installation is complete.

The log set was installed on the grate and the grate permanently fixed to the fireplace at the factory.
Carefully remove the packaging from around the log set. Make sure the wires from the log set are connected securely to the grate box.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (25)CAUTION: The Realogs® contain LEDs to create a unique pulse and glow effect. Handle the log set carefully. They are fragile and can crack or break if dropped.

Installation

Framing
1. The RevillusionTM Electric Fireplace/ Fireplace Insert does not require any special venting.
2. To build the rough-in opening, follow the framing dimensions below.

! NOTE: The materials used for the finished surround must be cut to precise dimensions (dimensions B & C) as the 1/4″ (0.6 cm) self trimming flange is only to create a finished appearance.

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Front Glass Installation Method

1. Before installing the front glass installation, remove the hole caps from the fireplace.
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2. Make sure all hardware has been included in package prior to starting.
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3. Install hardware items A and B onto front glass.
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4. Install brackets onto fireplace with screws C.

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5. Place front glass into fireplace and secure with screw D

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6. Install top trip piece.

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Placement
This fireplace is a zero clearance design, with the exception of the top of the unit, where any insulation and vapor barrier should be placed a minimum of 2” (5.1 cm) from the fireplace.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (34)DANGER !: High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of the fireplace.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (35)WARNING: All electrical heaters have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (36)WARNING: The electric fireplace must NOT be in direct contact with any building vapor barrier or insulation.
! NOTE: If the fireplace is going into an existing opening and used with the trim accessory, locate the fireplace as needed for the best appearance.
1. Place the fireplace into the opening. Level with shims if necessary.
2. From the inside of the unit, gently remove the interior brick panels (attached magnetically).
3. Screw the mounting flanges directly to the stud opening or bend the flanges out to 90° to be flush with the surrounding studs and screwed to the studs using suitable hardware.

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Bathroom Installation
This electric fireplace must be protected by a GFI circuit when installed in an area where water is present. If the unit is installed using a receptacle, it must be readily accessible.
This fireplace is not watertight and must be installed as to prevent water from entering the unit. Install the unit away from showers, tubs, etc. Keep towels and other combustible materials 3 feet (0.9 m) away from the front of the unit.

Electrical

General
The fireplace is packaged with a three (3) prong plug installed for plug-in convenience. Hard wiring the fireplace is also an option for installation.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (38)WARNING: Construction and electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock, or injury to persons.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (39)WARNING: Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric shock or injury to persons, always use a licensed electrician.

Grounding Instructions

This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (40)DANGER! Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

Permanent Heat Disable
The fireplace heater can be permanently disabled by removing the electronic jumper on the main control board. Disable the heater before any additional installation takes place.
To permanently disable the heater:
1. Locate and remove the panel on the top left of the unit.
2. Pull out the electronic jumper (shunt), on the on the left side of the screw in the right corner of the board. The label beside the jumper is “HT EN”.
3. Reinstall the previously removed panel.

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Power Cord

WARNING: Install the power cord so that it is stored or secured to avoid tripping or snagging and to reduce the risk of fire, electric shock, or injury to persons.
WARNING: This fireplace is for use on a 120V circuit and has a grounding plug that looks like the plug in Figure 1. Make sure the plug is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

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WARNING: Do not use this fireplace with an extension cord. Plug the cord directly into an ap appropriate wall receptacle.

Removing Power Cord for Hardwire Installation

To remove the power cord:
1. Locate the power cord on the back of the fireplace. Remove 2 screws and slide the electrical box back.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (43)

2. Unscrew the 2 wire connectors.
3. Cut the green (ground wire) leaving enough length to reuse the wire.
4. Replace assembly with the hardwire cover (included).

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Hard Wire Installation

WARNING: Make sure the circuit on which the fireplace is to be installed has the power cut off at the service panel until installation is complete.
1. Allow 8″ (20.3 cm) of service cable for connecting power supply wire to junction box on the unit when installing and before finishing the wall. Allow up to 4 ft (122 cm) of service cable for connecting power supply wire to junction box when installing after finishing wall.
2. Wire a dedicated, properly fused circuit with a 15 A rating.
3. Feed the service cable through the electrical cover on the back of the unit and secure using a 1/2″ (1.3 cm) approved strain relief connector.
4. Remove the outer jacket and strip the individual conductors 1/2″ (1.3 cm) from the end.
5. Follow the following instructions for your specific installation.
6. Wiring inspection can be done from the front of the unit: remove the access panel, to the right of the controls, to access the service cable and wires from the unit.

Direct Power Wiring (120 V)

All wiring must be completed prior to installing the electric fireplace.
Use 2-conductor wires with ground (3 wires total) from the power supply (breaker panel) to the junction box on the electric fireplace.
To install 120 V direct power wiring:
1. Pull out the RED-N, BLACK, and GROUND-G wires.
2. Connect N (white) and N (red) in the fireplace to the N (white) from the power supply.
3. Connect L (black) wire from the fireplace to the L1 (black) from the power supply.
4. Connect the G (green) ground wire from the fireplace to the ground from the power supply.
5. Insert all the wiring back into the fireplace and secure with a cable clamp.
6. Make sure all connections are tight.

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Wall Switch (120 V)

! NOTE: Use a single pole, single throw (On/Off) wall switch that is rated for a minimum of 15 A.

Before installing the wall switch:
• Connect a 2-conductor wire with ground (3 wires total) from the power supply panel to the main switch wall box.
• Connect a 2-conductor wire with ground (3 wires total) from the main switch wall box to the junction box on the fireplace.

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Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (47)

To install a 120 V wall switch:
1. Pull out the red, black, and green wires.
2. Connect the red-N wire from the fireplace to the white-N from the power supply panel.
3. Connect black-L from the fireplace to the line (black) from the main power wall switch using a wire connector.
5. Connect the other end of L (black) to the L terminal of the main power wall switch.
6. Connect G (green) from the electric fireplace to the G (green) ground wire of the main power wall switch by using a wire connector (not supplied).
7. Secure the two remaining ground wires (green) with a ground screw in the main switch wall box.
8. Insert all the wiring of the main power wall switch into the main switch wall box.
9. Insert all the wiring back into the electric fireplace and secure with a cable clamp.
10. Make sure all connections are tight.

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Operation

General

WARNING: The RevillusionTM Electric Fireplace must be installed properly before it is used.
CAUTION: Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing. This fireplace operates with ComfortSaver™ technology, which automatically adjusts the fan speed and heater wattage to safely and precisely match the requirements of the room based on the thermostat setting.
The heater operates such that once the room reaches the set point, the fan and heater will continuously run at a low level to maintain the desired room emperature. If the temperature in the room rises significantly, (e.g., sun coming through a window or a central furnace turns on) the heater will turn off and periodically turn back on to circulate the air around the unit until the room temperature drops and requires the heater to be constantly on again.
!NOTE: The fireplace retains heat after shutdown. When the heat is turned OFF, there is a 2-minute cooldownperiod before the fan shuts off completely.

Touch Panel and Remote Controls

The manual controls for the RevillusionTM Electric Fireplace are located on the front panel. Touch an icon to activate. The selected setting displays on the left side of the panel.
A multi-function remote control is included. The remote control has a range of approximately 30 ft (9 m). To operate correctly, the remote control must be pointed toward the front of the electric fireplace.

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Maintenance

Reset Temperature Cutoff Switch
Should the heater overheat, an automatic cut-out will turn the heater off and it will not come back on without being reset.
If the fireplace is installed with a plug, it can be reset by unplugging the fireplace, waiting 5 minutes, and plugging back in.
If the fireplace is hard-wired, it can be reset by turning off the electrical breaker, waiting 5 minutes, and turning the breaker back on.
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (53)CAUTION: If you need to continuouslyreset the heater, unplug the unit and call technical support at 1-888346-7539.

General Maintenance

Inspect the electric fireplace regularly, depending upon conditions, and at a minimum yearly intervals. Remove dust and clean the logs, grate, and base as required.

WARNING: Disconnect power and allow the heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or injury.
CAUTION: Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

Clean Logs and Base
The electric fireplace set should not be operated with an accumulation of dust or dirt on or in the fireplace, as this can cause a build up of heat and eventual damage.
Dust and vacuum the fireplace as needed. Use a damp cloth and a mild detergent to clean the painted surfaces of the electric fireplace. Never use abrasive cleaners.

Clean Reflector Screen

The reflector screen is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, clean the reflector screen damp cloth. Never use abrasive cleaners. Dry the screen completely with a lint free cloth to prevent water spots.

Replace Remote Battery

To replace the battery:
1. Push down on the battery cover located on the back of the remote control. Slide the battery cover open.
2. Install 3V (CR2032) Lithium battery in the battery holder. The positive (+) side of the battery faces up.
3. Close the battery cover.

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The old battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (55)CAUTION: When transporting or storing the heater and cord, keep in a dry place, free from excessive vibration and store so as to avoid damage.

Warranty

Two Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Dimplex RevillusionTM electric fireplace. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable.

Products excluded from this limited warranty
The fireplace is only covered for transportation to the end user and will not be covered if damage occurs during normal operation and/or maintenance. Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair.

What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty have been tested and inspected prior to shipment. Subject to the provisions of this warranty, Glen Dimplex Americas warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the first purchase of such products as follows: (a) a repair or replacement warranty on defective products or parts, including in-homeservices, for the first year following the date of first purchase; and (b) thereafter, a replacement of parts warranty on defective products and parts (with no in-home services) for the 1 year period commencing on the first anniversary of first purchase and ending on the second anniversary of the date of first purchase.

Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex Americas warrants such products to be free from defects in material and workmanship for a period of 1 year from the date of first purchase of such products. Warranty services do not include in-home services.

The limited 2 year warranty period for products other than fireplace surrounds (mantels) and trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.

What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.

What you must do to get service under this limited warranty
Defects must be brought to the attention of Glen Dimplex Americas Technical Service by contacting Glen Dimplex Americas at 1-888-7539, or 1367 Industrial Road, Cambridge Ontario, Canada N3H 4W3. Please have proof of purchase, catalogue/model, and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.

What Glen Dimplex Americas will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:

  • Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
  • Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
  • For products (other than surrounds (mantels) and trims) for the period ending at midnight on the first anniversary of the date of first purchase, Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. This limited warranty entitles the purchaser to onsite or in-home warranty services. Accordingly, GlenDimplex Americas will be responsible for all labor and transportation costs associated with the repair or replacement of the product or part except as follows: (i) charges may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Glen Dimplex Americas’ dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
  • For products (other than surrounds (mantels) and trims) for the period commencing at 12:01 a.m. on the day after the first anniversary of the first purchase and ending at midnight on the second anniversary of the date of first purchase, this limited warranty entitles the purchaser to replacement parts only without charge. If Glen Dimplex Americas is unable to replace such part, or if replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of replacement, choose to refund the purchase price for such part. The purchaser shall not be entitled to on-site or in-home warranty services. The purchaser shall be responsible for all expenses incurred for the removal of the part and installation of the replacement part including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labour costs. Such costs shall not be the responsibility of Glen Dimplex Americas.
  • For surrounds (mantels) and trims for the period ending at midnight on the first anniversary of the date of first purchase, Glen Dimplex Americas, will in its sole discretion, either repair or replace such defective surrounds (mantels) and trims or part thereof without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. The purchaser shall not be entitled to on-site or in-house services. The purchaser is responsible for all expenses incurred for repair or replacement of such product or part including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s business and all labour costs. Such costs shall not be the responsibility of Glen Dimplex Americas.
  • On-site or in-home services not provided under this warranty may be performed at the purchaser’s specific request and expense at Glen Dimplex Americas’ then-current rates for such services.

What Glen Dimplex Americas and its dealers and service agents are also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER. How State and Provincial law apply This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.

Technical Support

Technical and troubleshooting support, as well as a list of replacement parts can be found on: www.dimplex.com/customer_support.

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (56)
1-888-346-7539 | www.dimplex.com

In keeping with our policy of continuous product improvements, we reserve the right to make changes without notice.
© 2019 Glen Dimplex Americas

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual - Manuals+ (57)

Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual – Optimized PDF
Dimplex Revillusion Electric Fireplace & Fireplace Insert RBF24DLX / RBF24DLXWC User Manual – Original PDF

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FAQs

What do the buttons on my electric fireplace mean? ›

Temperature Buttons - Increase (B) and Decrease(C)

(The electric fireplace heater and fan will only turn on if the temperature setting is higher than the room temperature. Heating icon will light up while heating.) Press the Temperature button C to decrease the temperature.

How do I program my Dimplex remote? ›

To the remote position. This is the far left position while holding the initialized button located

Is Dimplex a good fireplace brand? ›

As far as electric fireplaces go, the Dimplex Revillusion is no doubt one of the most popular and one of the best mid-range electric fireplaces. This fireplace has more realistic flames than many electric fireplaces on the market, which makes this one, in particular, a good example to look at and compare to.

How do I find my Dimplex model number? ›

The product model number can be found on the top of the unit, on the right hand side, behind the control unit.

Do electric fireplaces really heat a room? ›

Yes! Today's electric fireplaces not only come in a variety of sizes and designs, but they are also available in varying heating capabilities. Electric fireplaces can also heat a room faster and more efficiently than wood-burning fireplaces, and they're safe to use.

How do I set the temperature on my electric fireplace? ›

And hold the temperature button about 5 seconds until the display begins flashing red for Fahrenheit

How do I set the temperature on my Dimplex electric heater? ›

More off peak energy is required and this has higher running costs rotate the selector dial

How do I turn on my Dimplex fireplace? ›

Press the Flame/Heat On/Off button to turn the Flame/Heat function ON or press the Purifire™ On/Off button to turn the Purifire™ function ON. If the fireplace does not respond properly to the remote control, the remote operating frequency may have to be reset.

Why is my Dimplex fire not working? ›

-If the fires is not responding at all to the remote control, please check that batteries are installed in the remote control and ensure they are fitted in the correct way (see the + & - markings). If batteries are already installed, please try a new set available from most retail outlets.

Do Dimplex heaters use a lot of electricity? ›

It's not energy efficient

While many believe that electric fireplaces are high energy consumers, this is a myth. Based on average electricity rates, the total cost to operate the flame and heater of a 2kW electric fire constantly for two hours costs little more than £2 on a standard tariff.

How long do Dimplex fireplaces last? ›

How long do they last? Electric fireplaces can last for 10-20 years depending on how frequently they are used.

Do Dimplex fireplaces put out heat? ›

* So, working in conjuction with the home's primary heating system, Dimplex fireplaces are capable of taking the chill off just about any size room when required. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to heat the entire house.

How much electricity does a Dimplex electric fireplace use? ›

When you are not using heat, the flames of an electric fireplace use slightly under 300 Watts of power. With an average electricity rate, the unit operates for a remarkable 3¢ per hour, providing all the ambiance and romance of a fireplace, without the heat, whenever you want.

How do you clean a Dimplex filter? ›

Remove the filter from the back of the unit by using your thumbs to press down on the filter tabs, Clean the filter with warm soapy water. Dry thoroughly before replacing the filter. Once the filter is back in place, press the FILTER button.

How do I reset my Dimplex fireplace remote? ›

If the fireplace does not respond properly to the remote control, the remote operating frequency may have to be reset. The remote control can send another frequency code to the circuit board to eliminate interference. 1. Simultaneously press the O button and the Q button on the remote control.

Is it OK to leave an electric fireplace on all night? ›

The Short Answer

Yes, it is okay to leave an electric fireplace insert on overnight but it's best if you turn it off when possible. While it's not necessarily dangerous, it's important to observe basic safety precautions when using an electric fireplace.

Do electric fireplaces make your electric bill high? ›

On average, electric fireplaces will raise your monthly electricity bill by $32.50. This represents a 28.3% increase for the average US household. Again, this assumes $0.15 per kWh and 5 hours of use per day, over 30 days, on max power.

Do electric fireplaces use a lot of electricity? ›

Do Electric Fireplaces Use a Lot of Electricity? Electric fireplaces use approximately the same amount of electricity as the average space heater. Since most fireplaces operate on a standard household outlet, they use 120 volts to power the internal heater and draw about 1,500 watts at 12.5 amps.

What temperature should electric heater be set at? ›

Set your thermostat to 68 degrees Fahrenheit in the winter

According to ENERGY STAR, setting your thermostat to 68 degrees Fahrenheit (20 degrees Celsius) when you're home is the ideal balance of comfort and energy efficiency.

How long can you leave an electric fireplace running? ›

As long as an electric fireplace is plugged into one of your standard home electrical outlets or hard-wired into your home electrics, then these components of an electric fireplace will be able to run indefinitely, within reason.

Why is my electric fireplace not putting out heat? ›

Electric Fireplace Not Heating

Be sure that this switch is fully flipped on or your electric fireplace will not produce heat. If the switch is stuck, try cleaning it carefully with a cotton swab. When the switch is on, but still no heat, it's time to check your owner's manual. The heating element may have burned out.

Can you leave a Dimplex heater on overnight? ›

Just remember, portable electric radiators should never be used for overnight heating, and you should always switch your unit off when it's not in use.

What setting should I set my heater? ›

The ideal thermostat temperature in the winter is 68 degrees Fahrenheit when you're at home. Energy.gov suggests that 68 degrees is a good room temperature while you're awake at home but recommends lowering it while you're asleep or away.

How do I reset my Dimplex heater? ›

You take it off then it's easy to remove the front cover by just holding. Each side of the heater.

Can you turn on the electric fireplace without the remote? ›

Fireplace remote controls are not required to operate your fireplace. Although these remotes provide a great deal of convenience, the fireplace can still be controlled directly at the unit.

How can I get my electric fireplace to work without a remote? ›

How To Turn On An Electric Fireplace (Without A Remote)
  1. Ensure that your electric fireplace is plugged in at the wall and turned on.
  2. The controls are located behind this cover on my electric fireplace.
  3. The controls that work the heater on my electric fireplace.
  4. The switch that turns on the low heat setting.
18 Nov 2019

How do you manually turn a fireplace on? ›

Turn the knob from the “Off” to the “Pilot” position. Push in the pilot knob, which manually sends gas into the system. Push the igniter button once every second until it lights. Depending on how long it's been since the gas fireplace was last used, ignition may take multiple attempts.

Where is the reset button on electric fireplace? ›

Make sure that the unit is now located near a heat source hit the reset button located on the back

Can electric fireplaces be repaired? ›

Branded electric fireplaces, like the ones that we carry at Stylish Fireplaces, can certainly be repaired outside of warranty. It's one of our criteria for carrying a product line. All of the better brands provide parts so that the fireplaces may be repaired long after the warranty expires.

Why is my Dimplex heater flashing red? ›

The display is flashing or staying red

-If the Q-Rad is obstructed by furniture, for example, then please move the obstruction and switch the Q-Rad off at the wall for 15 minutes before turning it back on. This should reset the Q-Rad and the fault should have cleared.

How much does an electric fire cost to run per hour? ›

Electricity is more expensive than gas at the moment (the difference will depend on your provider) however Electric fires are more efficient so if you are running an open gas fire at 10p per hour (approx) but 7.5% of that is wasted energy it is better and more efficient to have an electric fire running at 30p per hour ...

How much does it cost to run an electric heater for 1 hour? ›

In fact, even under the current energy price cap, a 2kW electric fan heater costs 56p per hour to use on full power. Under the new October unit rate, duel-fuel direct debit customers can expect to pay 12p more per hour to use the same electric appliance.

How much does it cost to run a 1 500 watt heater for 8 hours? ›

So I did the research, and even made a free calculator. On average, a 1,500W heater costs around $0.20 per hour to run on high. This adds up to a cost of $1.60 for 8 hours a day, and $48 per month. The running costs depend on your electric heater's power, running time, heat settings, and your electricity price.

How much does it cost to run an electric fireplace all day? ›

Here are the ballpark figures of how much it costs to run an electric fireplace (1,500-watt units): $0.20 to run per hour. $4.80 to run per 24 hours (day). $11.20 to run per week (8h/day).

What are the disadvantages of an electric fireplace? ›

Electric fireplaces are a very popular form of fireplace thanks to their relatively low cost to purchase and install, ease of use, realistic looking flames and decent heat output.
...
Electric Fireplace Pros & Cons (The Complete Guide)
ProsCons
Can look realisticNo real fire sounds
Different types availableNo real fire smells
Easy to set upNon-serviceable parts
13 more rows
21 Nov 2020

Is it cheaper to run a gas or electric fireplace? ›

Electric fireplaces are cheaper in cost and installation compared to their gas-burning counterparts. While most electric fireplaces do not heat a room as fast as a gas fireplace, they are cheaper to run compared to other types of fireplaces.

Does the back of an electric fireplace get hot? ›

The back of an electric fireplace may get warm during operation as a result of the electrical components inside giving off small amounts of heat, but the back of an electric fireplace is unlikely to get hot.

Does a fireplace take heat out of the house? ›

A--Although they add a nice warm glow to a room, a fireplace, especially a wood-burning fireplace, usually draws more heat out of a home than it adds.

How much does it cost to run a 1500 watt heater 24 hours a day? ›

Example: How much does it cost to run a 1500-watt heater for 24 hours? Simple. Such a heater consumes 36 kWh of electricity. Running a 1500-watt heater for 24 hours will cost $4.80.

How much does it cost to run a 750 watt heater for 24 hours? ›

Electric Space Heater Running Cost Chart:
Heater PowerCost per HourCost for 24 Hours
750 watt$0.10$2.49
1000 watt$0.14$3.32
1200 watt$0.17$3.99
1500 watt$0.21$4.99
1 more row
29 Sept 2022

How much does it cost to run a 2kW electric heater per hour? ›

Electric heaters show how much energy they use as their heat output. For example, a 2kW fan heater would cost 68p an hour to run on full power (34p x 2kW).

What water do you use in a Dimplex fire? ›

What water can I use in my Optimyst fire? Use filtered water whenever possible. Don't use de-ionised water. The auto shut off requires the minerals in the water to detect water level in the sump.

Is there a filter on electric fireplace? ›

Your electric fireplace requires a continuous supply of air to perform correctly. Check and clean or replace your filter regularly. If at any time your heater shuts down by itself, unplug the fireplace for 10 minutes, clean or replace the filter, plug the unit back in and turn on the power.

How do you clean a Dimplex fireplace? ›

Never use abrasive cleaners on any Dimplex product as it can cause damage to the interior and exterior of the product. Mantel surface cleaning: To remove dust, dirt, fingerprints, or other marks, wipe the exterior with a damp cloth. A mild detergent can also be used if required.

Why is my fireplace not working? ›

Check the pilot light

One of the most common reasons a gas fireplace won't turn on is often an extinguished pilot light. A strong downdraft, an interruption in the fuel line, or a build-up of soot and dust can cause the pilot light to flame out.

How do you unlock Dimplex? ›

To lock the controls press and hold both the Back button and Enter for three seconds. Child Lock will appear at the bottom of the screen. To unlock the control repeat the action by pressing both the Back button and Enter for three seconds. Your Dimplex PLXE Panel comes pre-programmed with four timer modes.

How do I reset my fireplace? ›

So if you have a insert a gas insert which has a surround on it on the right hand side of the

› ... › Heating & Cooling Repair ›

If you still have your Dimplex owner's manual, look for the troubleshooting section for model-specific issues or do general Dimplex troubleshooting to ident...
The Dimplex electric fireplace provides a warm atmosphere without the upkeep of a traditional wood fireplace. Dimplex offers a variety of electric fireplaces wi...
Remote control not working · The fireplace showing error codes · How to reset your Dimplex fireplace · How to unlock your Dimplex heater &m...

How do you use fireplace controls? ›

Move the control knob to the “on” position.

With the pilot light ignited, turn your fireplace's control knob from the pilot position to the on position. This will make sure the pilot light stays on indefinitely, allowing you to activate the fireplace whenever you wish using the device's wall switch or remote control.

What does high and low mean on a fireplace? ›

For example:

A fireplace burning at on high (HHV) will produce 55,000 BTUs and burn for a duration of 2.5 hours. The same fireplace burning on low (LHV) will produce 18,000 BTUs and burn for a duration of 8 hours.

What does 88 mean on electric fireplace? ›

Collapse.

How do I operate my fireplace? ›

Step-by-Step Directions on How To Use a Fireplace
  1. Put Safety First. ...
  2. Other steps in safety include: ...
  3. Open the Damper. ...
  4. Use Only Seasoned Firewood & Kindling. ...
  5. Build an Upside-Down Fire. ...
  6. Prime the Flue, If Necessary. ...
  7. Contact Burlington Fireplace & Solar.

How do I know if my fireplace is open or closed? ›

Stick your hand near the opening of the fireplace. If you feel air breeze against your hand, then it's safe to say that the damper is open. If there's a clear absence of a draft, then it's closed.

How do I turn on my fireplace for the first time? ›

Ignite your first fire by using a long-handled lighter or matches to ignite the newspaper and kindling. Use a fireplace poker to stir the sticks as needed until the larger logs ignite. Do not leave a fire unattended. Ensure the fire is fully extinguished before leaving the house or retiring to bed for the night.

How do you turn a fireplace button on? ›

Turn the knob from the “Off” to the “Pilot” position. Push in the pilot knob, which manually sends gas into the system. Push the igniter button once every second until it lights. Depending on how long it's been since the gas fireplace was last used, ignition may take multiple attempts.

Should I close glass doors on fireplace? ›

Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney.

How do I keep my fireplace going all night? ›

11 Ways To Keep A Fire Going In An Open Fireplace
  1. Ensure That The Damper Is Fully Open. ...
  2. Warm The Chimney. ...
  3. Maintain The Air Supply. ...
  4. Build The Fire Correctly. ...
  5. Only Burn Wood That Is Dry Enough. ...
  6. Burn Room Temperature Wood. ...
  7. Burn Hardwood Logs. ...
  8. Add A Couple of Logs At A Time.
3 Apr 2020

What is the lifespan of an electric fireplace? ›

Electric fireplaces can last up to 20 years. And the light bulbs will need replacing every two years or so Electric fireplaces tend to have longer lifespans than gas and wood-burning fireplaces.

How many inches should TV be from electric fireplace? ›

Recommended Space Between the TV and Electric Fireplace

In general, for most fireplace models, we advise 8 inches from the top of the fireplace to the mantel, TV or ceiling and 6 inches from the bottom of the fireplace to the floor.

How long can an electric fireplace stay on? ›

As long as an electric fireplace is plugged into one of your standard home electrical outlets or hard-wired into your home electrics, then these components of an electric fireplace will be able to run indefinitely, within reason.

How do I get my fireplace to show on my TV? ›

Streaming Services. The easiest method for turning your TV into a fireplace is to simply play a video of a fireplace from the streaming service of your choice. Fireplace videos have become extremely popular over the years, so you can find them on nearly every streaming platform.

Do you need to open a window when using a fireplace? ›

Open a window when using the fireplace to prevent the room from becoming smoky. The air coming in from the window will go up the chimney. Before making a fire, open the glass doors, pull aside the screen curtains, and place the kindling, newspaper and logs inside.

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